Radiation Oncology Data System Crashes and All Patient Data Nearly Lost
Radiation oncology facilities running older versions of Aria®* and Mosaiq®* have a real challenge. If their systems crash, two bad things can happen:
- Varian and Elekta no longer offer older software versions, so they are forced to purchase new software and hardware
- If the backups are not fool proof, they can lose all patient data
This is precisely what happened to a hospital in Illinois just a few months ago. The radiation oncology department was running Aria®* v. 8.0 (an older version that is no longer supported by the manufacturer), when their system crashed. At that point, they lost all the patient data on that server, as well as their entire operating system. At some point, all oncology hardware systems will eventually fail. It’s just a matter of time. For this center, it happened unexpectedly and without warning.
After the crash, the center could no longer treat their patients. This is a facility’s worst nightmare, and it happened to them. The IT department thought the backups would work, but they didn’t.
First, they contacted the OEM. The response was that older software was no longer supported, and their only option was to purchase a new version of the software. The facility did not have this in the budget and could simply not afford a whole new system.
Next, fortunately, they contacted ROS.
Through our ROS Software Solutions program , our oncology software experts, all factory-trained IT specialists, came to the rescue. Through a collaborative process they were able to resurrect an older imaged copy of their server, restore their patient data, and recover their older Aria version.
The facility then signed up for a longer-term service agreement so that this situation can never happen again.
This way, they are able to update their technology on their own schedule, and have time to build up their practice in the case that they may want to purchase new OEM software packages in the future.
*ROS is not affiliated with or endorsed by Varian Medical Systems, Inc. VARIAN® and ARIA® are registered trademarks of Varian Medical Systems, Inc. Varian Medical Systems, Inc. asserts ECLIPSE™ is a trademark of Varian Medical Systems, Inc. ROS is not affiliated with or endorsed by Elekta AB. MOSAIQ® is a registered trademark of Elekta AB.